HELP CENTER

For Community Builders or Admins:

Getting Started
Once you’ve downloaded the app, you will create a login or use your Apple ID or Google to sign in.

Create a Login
If you choose to create a login, you will be asked to select a profile pic first. Then type in your email address, a strong password and confirm your password once again.

EULA
You will then see our very long End User License Agreement, where you can click on the checkbox to accept, and then click Proceed.

Skills
You will be asked to type in some skills you would like to share with your community. Only add skills you actually have. Click Next when you are done or click Skip for now.

Interests
Here is where you list your interests and passions. Interests don’t have to be things you are particularly good at, just something that appeals to you.

Bio
And last you will be asked to type in a little bit about yourself. Imagine, what you would say when you first meet someone or on a first date. No need for over sharing here, just enough for a good first impression.

Creating a Timebank
Once you have created a login and completed your profile, you will be asked to type the name of your timebank. If you don’t know the name of your timebank, and you were not invited to join a timebank, then you can click on the Create a Timebank.

Warning:

You will be asked for your credit card. We will not charge you until the full 30 day free trial has expired. We may defer payment a bit longer during this pandemic. Please send us an email at [email protected], if your community cannot afford to pay the minimum of $15/month after the trial expires.

      1. Please add a pic for your Timebank Logo as it is mandatory. If you don’t have a logo, just find a photo that represents your community.
      2. You will type in the name of your timebank. For instance, I live in San Jose, but that is just too large of a community, so I will name my timebank community the West Valley Timebank of San Jose or something like that.
      3. You will then elaborate what the purpose of your timebank is. This does not have to be super detailed as you can always come back to your Timebank profile and re-edit it later. Just right in something that will excite your community members to join.
      4. Only select the Protected Timebank check box, if you are a political campaign or you are a nonprofit that disables user to user transactions. Meaning, volunteers can volunteer for you and receive time credits, but they will have to redeem them at their own community timebank.
      5. Select the address on the map, where your physical meetings will take place. Otherwise, it defaults to your current location.
      6. You will then add in your billing details.
      7. Choose the plan that is right for you. Tall Plans are best for smaller communities, the Grande Plan is if you are already a registered nonprofit or have an incredibly large community of over 500 and last the Venti Plan is for Corporations that want this as a benefit for their employees. Type in your credit card details and now you are set! Welcome to our Seva Exchange Family!

Create a Timebank Code
Create a Timebank code and invite your fellow community members, which could include your friends and family that live within your community.

      1. Scroll to the right on the top bar until you see Manage and click on it.
      2. Select Invite members via code.
      3. After the code is generated, click on Share code.
      4. Immediately, click on Publish Code.
      5. You will then be shown multiple ways to share the timebank code, using messaging apps like Slack, iMessage or send an email.
      6. You can personalize the Text line, so your friends understand what the code is for.

For Community Members:

Getting Started
Once you’ve downloaded the app, you will create a login or use your Apple ID or Google to sign in.

Create a Login
If you choose to create a login, you will be asked to select a profile pic first. Then type in your email address, a strong password and confirm your password once again.

EULA
You will then see our very long End User License Agreement, where you can click on the checkbox to accept, and then click Proceed.

Skills
You will be asked to type in some skills you would like to share with your community. Only add skills you actually have. Click Next when you are done or click Skip for now.

Interests
Here is where you list your interests and passions. Interests don’t have to be things you are particularly good at, just something that appeals to you.

Bio
And last you will be asked to type in a little bit about yourself. Imagine, what you would say when you first meet someone or on a first date. No need for over sharing here, just enough for a good first impression.

Discover Timebanks

      1. Once you have created a login and completed your profile, you will be asked to type the name of your timebank.
      2. If you see your timebank, click Join.
      3. You will need to enter the code that was sent to you from the administrator of the timebank.

Congrats! You have been onboarded to a SevaX timebank community! Next time you sign in to the app, you should then automatically be within your own timebank community.

Please note: If you were not invited, you can click Request Invite. Or you can create your own, for which you will follow the instructions for Community Builders and Admins.

How to Create an Offer

      1. From the top bar, scroll to the right and select Offers.
      2.  Select the + sign next to My Offers. You will now be in the Create Offer screen.
      3. Under Title, list the service offer you are willing to provide.
      4. Add in some detail in Offer description. It is recommended that you add a #hashtag, for others to search and find later.
      5. Type in the times, days you are available or simply the day or time you are not available.
      6. Click on the map and list the place you are willing to meet. If you don’t know the person, select a public space.
      7. Click on the Create Offer button. You will be notified when someone accepts your offer. Once someone accepts your offer, s/he then clicks on the Create Request button.

How to Create a Request

      1. From the top bar, scroll to the right and select Requests.
      2. Select the + sign next to My Requests. You will now be in the Create Request screen.
      3. Under Request title, list the service you need help with.
      4. Select the date & time you need this service. If there is a deadline, list the end date & time, otherwise keep it in the distant future.
      5. Under Request description, explain what exactly you are looking for help with. It is recommended that you add a #hashtag, for others to search and find later.
      6. You can list as many volunteers  as it will take to fulfill your request. For example, you may need up to 4 volunteers for a landscaping project. Once the number of volunteers is met, the request will be closed.
      7. Click on the map and list the place you are willing to meet. If you don’t know the person, select a public space first.
      8. Click the Create Request button. You should now see your request under the My Requests tab. You will be notified when someone accepts your request. Your requests will appear to others under Community or Group requests.